Refund & Return Policy
Refund & Return Policy
Calhealing Refund & Return Policy
Last Updated: 11-5-2026
30-DAY SATISFACTION POLICY & 90-DAY MONEY-BACK GUARANTEE
At Calhealing, we stand behind the quality of our products. That is why we offer two separate promises, set out below. By completing a purchase on our website, you acknowledge and agree to this Refund Policy in full, including all eligibility requirements and limitations.
These two promises are not the same thing. The 30-Day Satisfaction Policy is for customers for whom the product is not right. The 90-Day Money-Back Guarantee is for customers who used the tea as directed for a full 90 days and did not get the result they were hoping for. The 90-Day Money-Back Guarantee is not a general refund policy and does not extend the 30-day window.
1. Eligibility Under the 30-Day Satisfaction Policy
This policy covers dissatisfaction with the product itself, including taste, scent, or a change of mind.
To be eligible for a refund, ALL of the following conditions must be met:
- Refund requests must be submitted within thirty (30) days of the confirmed delivery date.
- Requests made after thirty (30) days from the confirmed delivery date are not eligible and will not be approved.
- Shipping and handling fees are non-refundable under any circumstances.
- Items must be returned in unused, unopened condition in original packaging. Return shipping costs are the customer's responsibility unless the item is defective or incorrect.
WE DO NOT ACCEPT OPENED PRODUCTS FOR RETURN UNDER ANY CIRCUMSTANCES. Once a pouch has been opened it cannot be resold and cannot be accepted back.
REFUND ELIGIBILITY UNDER THIS POLICY IS STRICTLY LIMITED TO THE THIRTY (30) DAY PERIOD FOLLOWING THE CONFIRMED DELIVERY DATE. ANY REQUEST SUBMITTED OUTSIDE THIS TIMEFRAME WILL BE DENIED. NO EXCEPTIONS.
2. The 90-Day Money-Back Guarantee
Our 90-Day Money-Back Guarantee is a results guarantee. It exists because hibiscus is not a quick fix, and we would rather carry the risk of asking you for 90 days than place that risk on you.
To be eligible, ALL of the following conditions must be met:
- You drank the tea consistently as directed, 2 cups per day, morning and evening, for a full 90 days.
- You purchased enough product to cover 90 days of continuous use.
- You tracked your own readings over that period and can share a starting reading and a recent one.
- Your claim is submitted between day 90 and day 100, counted from the confirmed delivery date of your first order.
Nothing needs to be returned under this guarantee. We know the tea has been used, because using it is the whole point. Approved claims are refunded to your original payment method for the product price of the orders covering the 90-day period, less the $2.95 processing fee set out in Section 6. Shipping and handling are not refunded.
The following are never eligible under this guarantee, and fall under the 30-Day Satisfaction Policy instead if they fall anywhere at all:
- Dissatisfaction with the taste, smell, colour, or texture of the tea.
- A change of mind, an accidental purchase, or no longer wanting the product.
- Discontinuing use before completing the 90 days.
- Claims made before day 90 or after day 100.
- Orders that did not contain enough product to complete 90 days of use.
3. Non-Eligible Refund Requests
The following are not eligible for refunds under any circumstances:
- Refund requests submitted outside the 30-day satisfaction period, where the 90-Day Money-Back Guarantee does not apply.
- Any product that has been opened, used, or removed from its original packaging.
- Subscription renewals or recurring charges where the cancellation was not received before the deadline set out in Section 4.3.
- Orders that have already been processed or fulfilled once the applicable period has passed.
- Requests made outside the stated policy terms regardless of reason.
Carrier delivery confirmation constitutes conclusive proof of delivery and establishes the start of the applicable window, even without a signature.
4. Subscriptions & Recurring Orders
4.1 Subscription Refund Eligibility
If your order includes a subscription, each shipment carries its own 30-day window, counted from the confirmed delivery date of that shipment. It is the customer's sole responsibility to manage or cancel the subscription in line with Section 4.3.
Failure to cancel prior to a renewal billing date does not constitute grounds for a refund. Customers are responsible for managing, modifying, or canceling their subscription prior to renewal.
4.2 Automatic Renewal
YOUR SUBSCRIPTION WILL AUTOMATICALLY RENEW UNLESS CANCELLED. YOU WILL BE CHARGED THROUGH YOUR PAYMENT METHOD ON THE SAME DAY OF EACH MONTH AS YOUR ORIGINAL ORDER, OR AT YOUR SELECTED DELIVERY CADENCE. BY SUBMITTING YOUR INITIAL ORDER YOU EXPRESSLY AGREE TO THE TERMS OF THE AUTO-RENEWAL AND UNDERSTAND THIS SUBSCRIPTION POLICY.
4.3 Cancellation
You may cancel your subscription at any time.
To stop your next order, you must cancel at least twenty-four (24) hours before your next scheduled billing date. Cancellations received less than twenty-four (24) hours before that date, or after the renewal has processed, will not stop that order. Your subscription will be cancelled going forward, but the order already in progress will be fulfilled and delivered, and will not be refunded on the basis of the cancellation request.
Our subscription orders are prepared in advance and given shipping priority so they reach you as quickly as possible. This is why an order inside that final twenty-four hours can no longer be stopped.
To cancel, use your customer portal at https://calhealing.com/a/loop_subscriptions/get-subscription-link or contact us at support@calhealing.com. All cancellations are effective as of the last day of the current billing period.
An order that ships following a late cancellation remains eligible under the 30-Day Satisfaction Policy in Section 1, if the product is returned unopened within thirty (30) days of delivery. If you are unhappy about an order in this situation, please contact us anyway. We look at these individually and will tell you honestly what we are able to do.
4.4 Billing Information
You are obligated to provide current, complete, and accurate billing account information. You are responsible for promptly updating all information to keep your account current. Changes can be made through your customer portal or by contacting support@calhealing.com.
5. Defective, Damaged, or Incorrect Items
If you receive a damaged, defective, or incorrect product, this is not a refund situation and you do not need this policy. Contact us at support@calhealing.com with your order number and supporting photos, and we will send you a free replacement. Replacements are always our first solution.
You do not need to return the damaged item. This remedy is available in addition to, and does not affect, your eligibility under the policies above.
6. Order Cancellations and the Processing Fee
You may request cancellation of a one-time order within twenty-four (24) hours of purchase, provided it has not yet shipped, by contacting support@calhealing.com. Once an order has been processed or shipped, it cannot be cancelled. If your order has already shipped, the 30-Day Satisfaction Policy applies.
A $2.95 processing fee is deducted from every refund we issue. This applies to order cancellations, refunds under the 30-Day Satisfaction Policy, refunds under the 90-Day Money-Back Guarantee, and partial refunds alike. You receive the refund amount less $2.95. This covers payment processing costs on the original transaction, which are not returned to us when money is sent back.
The fee does not arise where no money is being refunded to you: cancelling a subscription before any charge has been taken, and free replacements for damaged, lost, or undelivered orders.
7. How to Request a Refund
Email support@calhealing.com with your order number and the reason for your request.
What happens first. Our reply will usually ask you a few questions before anything else: what specifically has not worked for you, how long you have been drinking the tea and how often, and a photo if the issue is with the pouch or packaging. We do this because it changes the answer. A pouch damaged in transit gets replaced free and needs no return. A delivery that has stalled needs chasing with the carrier, not refunding. We would rather fix what went wrong than close your request with a refund you did not really want.
- We respond to every request within 1 business day.
- Our team will review your request and come back to you with what we can do.
- Approved refunds will be issued to your original payment method. Bank or card provider posting times may vary.
- A confirmation email will be sent once your refund is processed.
Once a return is approved, ship the item using a reliable carrier with tracking to the address provided in your return authorization. Please do not send anything back before receiving that address, as we cannot process returns that arrive without confirmation. Package the item securely in its original, unopened packaging. Refunds will be processed within 10 business days of receipt and inspection.
8. Lost or Undelivered Packages
If your package does not arrive within the estimated delivery timeframe, contact us at support@calhealing.com and we will open an investigation with the carrier.
Where a package is confirmed lost, our standard solution is a free replacement rather than a refund. A refund is issued only if you specifically decline the replacement. We are not responsible for packages lost due to incorrect shipping information provided by the customer.
9. Shipping Costs
Shipping and handling fees are non-refundable in all circumstances, including approved refund requests. Return shipping costs are the customer's responsibility unless the item received was defective or incorrect, in which case Calhealing will cover return shipping.
10. Health and Medical
Calhealing Hibiscus Tea is a food product and is not intended to diagnose, treat, cure, or prevent any disease. We always recommend speaking with your doctor before adding anything new to your routine, and keeping track of your own readings. If you are pregnant, breastfeeding, or taking medication, please consult your doctor before use.
11. Policy Amendments
Calhealing reserves the right to update or amend this policy at any time without prior notice. Changes take effect immediately upon publication on our website. Your continued use of our website or purchase of products constitutes acceptance of the then-current policy.
12. Acknowledgment of Policy
BY PLACING AN ORDER WITH CALHEALING, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO THE TERMS OUTLINED IN THIS REFUND POLICY IN THEIR ENTIRETY, INCLUDING ALL ELIGIBILITY REQUIREMENTS, LIMITATIONS, AND EXCLUSIONS.
Contact Information
For all refund and return inquiries, please contact us at:
AHZ Worldwide LLC - 30 N Gould St Ste R Sheridan, WY 82801-6317 United States
Email: support@calhealing.com